Enterprise Mobility Enterprise Systems

Question: Discuss about theEnterprise Mobility for Enterprise Systems. Answer: Introduction The core functionality of an organisation is automated and integrated by enterprise systems; also the flow of information among different functions of the organisation is also facilitated by enterprise systems. Not only across organisational units, have enterprise systems permitted information sharing across geographical locations (Markus Tanis, 2000) In order to adapt to the technological changes and advancements, companies sensed the need to constantly change their process with the ever increasing business competition to remain competitive. To standardise business processes like data processing, data reporting and communication and effective and efficient client servicing companies require assistance through enterprise systems so that this change is brought about in an optimally adapted environment. To maximise the value and minimize the costs the companies are in a need to improve their coordination across the organisation. Enterprise mobility is a multi-dimensional integrated system for all the functions. This systems are based on a business model which has been designed using state of the art IS/IT technologies for planning, global optimisation and control for the entire business process to deliver to all the internal and external parties value added services (Ferran Ricardo, 2008) (Roebuck, 2011). In short Enterprise system provides information flow across all functional levels and management hierarchies via a centralised system. It provides a standard data structure that eliminates the problems relating to information flow. Implementation and communication of business internally and externally is facilitated through enterprise systems. Case Study: Marks Spencer With over 600 stores in UK and more than 200 in 40 territories around the world Marks Spencer is a British retail store. The founder of the company Michael Mark started the journey alone and later joined hands with Tom Spencer. In Londons city of Westminster in the waterside House is based the Head quarter of the company. The domestic stores of Marks Spencer sell clothing and food along with the new additional range of furniture, footwear, home ware and gifts under the label of Marks Spencers private label St. Michael brand. In the United Kingdom Marks Spencer was the first retailer to introduce self checkout tills. Lets take a look at the various business process in Marks Spencer and implementation of Enterprise mobility and the outcomes incurred. Enterprise resource planning: Internal and external resource such as tangible assets, materials, financial resources and HR are managed through an integrated computer based system. The flow of information is facilitated by this system between all business functions within the company. It also facilitates connection with the stakeholders outside. All business operations are consolidated into a uniform enterprise wide system environment by the enterprise planning (Diogenes, Gilbert, Mazzoli, 2016). It is back office software. Business functions like supply chain management, manufacturing, financial management, customer relationship management, and project management are focused through the back office software. With the implementation of this software a company can reduce money tied up in stock and also be able to run a perfect inventory system. The various players in the enterprise resource planning are SAP, Oracle, Microsoft and Sage. Marks Spencer has implemented SAP and with this program the company aims to get business improvement in cost and operating efficiencies through business data and core processes. With the implementation of SAP management of information and stock visibility has increased. According to Marks Spencer the mobility has enhanced customer experience and also the company had achieved greater control over the margins. The company aims to establish SAP as its core business system globally. To better its chances in the market the company has joined hands with Deloitte to improve payment processes and reporting to main HQ. The company has spent 400 million for the implementation of the mobility systems. Supply chain management: The transformation of raw material into final product is facilitated by supply chain management via a set of relationship among suppliers, distributors, manufactures and retailers. The flow of raw material, information, service and money through factories and warehouses to the end users are managed by supply chain. Integration of activities is essential in a key supply chain system. To determine ways to satisfy customer demands the various departments communicates with several distributors and retailers (Graham, Manikas, Folinas, 2013). For supply chain management Marks Spencer uses Editrack software. For the companys food division new technology has been rolled out. This technology would help the company to manage processes from inventory to forecasting, order planning and replenishment. The company uses Quantum retails software solutions for inventory management i.e. forecasting and inventory decision making in real time while considering both inter day and intraday stockings. Along with current stock levels considerations are also done on factors like product life cycle, daily selling pattern, and inventory and target service level while buying decisions are made. To revamp the companys supply chain mobility and IT system the company is planning to spent 450 million in three years and it has been forecasted that the company through its website make 500 million in sales. The makes day to day decision making which are based on the analysis did through the software, for example the decision to when to stock sandwic hes for a particular store (Bevan, 2007). The managers in supply chain departments have been able to deliver quality solutions in short time in any scenario with the effective and efficient utilization of enterprise mobility. Customer relationship management (CRM): Profitable customer acquisition and retention is the intent. CRM focuses on long term and sustainable customer relationship so that value is added to the customer and to the company. CRM is a need for not only multi-billion companies but also of the Sole trader with a smaller network (Data, 2015). The customers at Marks n Spencer are willing to pay a little extra because of the levels and quality of customer care provided there. Avoidance of miscommunication between employees and customers is the main purpose of CRM. This level of accuracy in service deliverance is only possible with the implementation of efficient enterprise mobility. Knowledge management: important information and expertise that had been unstructured in the organisation is identified, selected, organised and shared in a structured manner through knowledge management. A proper compilation of company knowledge helps the company in effectively and efficiently implements strategic planning and decision making. At Marks Spencer sharepoint portal service technology software is utilised to improve access to information so that the employees are constantly learning new efficiencies, discover new markets, improve problem solving strategies and also find new efficiencies. The implementation of enterprise mobility systems has proved to increase the speed of communication throughout the company. Enterprise mobility has provided several benefits like: Production, storage and movement Orders are communicated rapidly The status of the order could be tracked Monitor inventory Warehousing, transportation and inventory costs are reduced Production could be planned according to customer demand Any changes brought about either in business processes or in product design or service delivered could be communicated rapidly. Some disadvantages of Enterprise mobility are: Structural barriers Technological barriers Intellectual and socio-emotional barriers Cost barrier (Grant, 2003) Conclusion The customer is always and completely right the slogan of Marks Spencer clearly defines the objective of the company i.e. great customer service. With the introduction of enterprise mobility the handheld devices the platforms utilised, applications for online shopping and various product launch has helped the company to achieve its ultimate goals of customer satisfaction of highest level and high ROI to the stakeholders. Quality and performance has also been better than ever (Mathur, 2010). Enterprise mobility helps to eliminate human error and enhance customers shopping experience (Sathyan, N, Narayan, Vallathi, 2013). References Bevan, J. (2007). The Rise and Fall of Marks Spencer: And how it Rose Again. Profile. Data, D. (2015). Enterprise Mobility A framework for success. Retrieved from Dimension Data: https://www.dimensiondata.com/Global/Downloadable%20Documents/Enterprise%20Mobility%20-%20A%20Framework%20for%20Success%20Case%20Study%20Booklet.pdf Diogenes, Y., Gilbert, J., Mazzoli, R. (2016). Enterprise Mobility with App Management, Office 365, and Threat Mitigation. Washington: Microoft Press. Ferran, C., Ricardo, S. 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